Property Management Screen
Variables for Custom Email Templates
Purpose: This section explains the list of variables used in custom email templates. Each variable is automatically displayed according to its purpose. Variable Name Description facility_name Displays the name of the property. facility_address ...
Email Notification (Custom Email Templates)
Purpose: To customize email template such as, "Reservation Confirmation", "Reservation Reminder", "Reservation Cancellation" and "Thank you email". ⏱ Estimated time: ~20mins 1. Where to Set Setting Page: Property Management screen Action: 'Setting' → ...
Facebook Messenger Integration
Purpose This section is to explain how to set up Facebook Messenger Integration within the tripla management screen. ⏱Estimated time: ~10 Minutes Required Setting: 2. Facebook Messenger System integration (Required) 3. Enabling Facebook Messenger ...
Default Search Conditions
Purpose: This section explains how to configure the default search window displayed when guests search for accommodation. ⏱ Estimated time: ~10mins 1. Where to Set Setting Page: Property Management screen Action: 'Setting' → 'Default Search ...
Copy an Existing Plan
Purpose: This section is to explain on how to create new plan by copying existing plan content. Estimate time: ~10mins 1. Where to Set Setting Page: Property Management screen Action: 'Plan' → [Choose the plan to copy] 2. How to Set Step 1 Choose the ...
Plan Detail Modification
Purpose This section is to guide you on how to modify existing plan such as changing status of Availability of sale. ⏱ Estimated time: ~10mins. 1. Where to Set Setting Page: Property Management screen Action: 'Plan' → [Choose the plan to modify] 2. ...
Guest Booking Flow
Purpose: This section explains the booking and reservation flow on the customer screen. ⏱ Estimated time: ~10mins 1. Reservation Flow Step 1 ・On the search bar, enter the check-in & check-out date, number of guests and number of rooms. ・If the Kids ...
3D Secure
Purpose: When credit card payment is selected, 3D Secure authentication may be required. This section provides information about 3D Secure authentication and the booking flow from payment method selection to reservation completion. 1. Prepayment flow ...
Cancel a Reservation (Guest Screen)
Purpose This section explains the steps for canceling a reservation. ⏱ Estimated time: ~5 mins 1. Cancel from Email Confirmation Step 1 ・Click on the URL provided in the reservation confirmation email. ・After clicking the URL, Reservation ...
Updating Guest Information (Guest Screen)
Purpose: This section explains how to modify guest's information from the reservation confirmation email. ⏱ Estimated time: ~5 mins Guest information can be updated via the reservation confirmation email. Only the following items can be changed: ...
Best Rate Settings
公式サイトでの販売料金を自動的にベストレートに設定します。 ⏱所要時間：約10分 OTA価格は大人の料金のみ取得を行います。 お客様画面での検索時、子供が含まれていた場合、正しく計算が行われない為、ベストレートの表示はありません。 設定する場所 施設管理画面ー設定ーベストレート設定ーベストレート 「＋ベストレートを設定」をクリックします。 ベストレート設定画面が開きます。 １．OTAスクレイピング（OTA価格取得設定）の有効化 ...
Reservation List CSV Fields
Purpose: This section explains the definitions of the CSV file fields in the reservation list. ▼Sample id Definition created_at Reservation Date facility_name Property Name reservation_no Reservation Number status Reservation Status booking_name ...
JavaScript Installation
Purpose: This section explains how to check and configure the JavaScript used to install tripla Bot and tripla Book on a website. ⏱ Estimated time: ~10 mins Please note that the setup method differs for users of Booking Suite and WIX. For facilities ...
URL Parameters for Booking Widget (Subdomain)
Purpose: This section explains how to create a booking widget URL with parameters for properties using a subdomain. ⏱ Estimated time: ~10 mins "URL parameters" refer to variables (strings) appended to the end of a URL. By placing links with specific ...
URL Parameters for Booking Widget
Purpose: This section is to explain how to create URL to launch various booking widget screens, by placing links with specific URL parameters on the property homepage. ⏱ Estimated time: ~10 mins "URL parameters" refer to variables (strings) appended ...
Bulk Upload Images in Media
Purpose: This section explains how to upload and manage multiple images collectively in the Media screen. By uploading images to the Media screen in bulk first, images can be efficiently selected and applied when creating room types or plans. ⏱ ...
Day-Use Plan Creation
Purpose: This section is to explain on how to create Day-use plan. ⏱ Estimated time: ~10 mins This function is not available for properties using tripla Link. Required Setting: 2. Enable Day-use for the Plan (Required) 3. Display Day-use plan on ...
Additional Questions
Purpose: This section explains how to set additional questions for customers to collect required information, such as check-in time and other pre-arrival details, during the reservation process. ⏱ Estimated time: ~10 mins 1. Setting Common Questions ...
Notifications
Purpose: This section explains how to configure information to be displayed in advance on the search results page, the guest information input screen, the reservation completion screen, and reservation-related emails. ⏱ Estimated time: ~10mins 1. ...
Cancellation Policy
Purpose: This section explains how to change or add cancellation policy, ⏱ Estimated time: ~ 10mins Required Setting: 3. Setting Items (Required) *All of the above settings must be completed. 1. Where to set Setting page: Property Management Screen ...
Kids Setting
Purpose: This section explains how to set kids stay options, including rates and availability. ⏱ Estimated time: ~30mins 1. Where to set Setting page: Property Management Screen Action: 'Setting' → 'Booking Engine' → [Kids Setting] 2. Allowance ...
Recommender Widget
Purpose: This section explains how to configure the recommender widget, which uses AI recommendations to display the most suitable room type for each user by plan. ⏱ Estimated time: ~10mins Plans are displayed at the lowest price within the past ...
Extra Inventory Management
Purpose This section is to explain how to manage daily inventory of Extra, that has been set on the Extra section. ⏱ Estimated time: ~5 mins When an extra is reserved via Tripla Book, inventory is automatically updated. If inventory is 9 or fewer, ...
SNS broadcast
Connectで設定したセグメントへ向けて、SNS（LINE、facebook、Whatsapp）でのマーケティングアクションが可能です。 ⏱所要時間：約30分 tripla Botのご契約がない場合はSNSブロードキャスト機能はご利用いただけません。 設定する場所 Connect管理画面ーSNSブロードキャスト 作成方法 SNSブロードキャスト画面の「作成」をクリックし、作成画面に遷移します。 管理画面 用途 SNSブロードキャストの管理用タイトルです。お客様には表示されません。 ...
LINE Integration
Purpose: This section explains how to integrate Chatbot with LINE, Creating Rich Menu, and integrating LINE with tripla connect. ⏱ Estimated time: ~30 mins A LINE Login channel is required for LINE SSO settings, and a Messaging API channel is ...
Reservation List
Purpose: This section explains how to manage customer reservations, make changes, cancel bookings, and resend confirmation emails from the reservation list page. ⏱Estimated time: ~15 minutes 1. Where to Set Setting page: Brand Management Screen & ...
Features and Integrations
Purpose: This section explains the services in Features and Integrations. Note: Changing the ON/OFF settings under “Features and Integrations” may affect related functions and the timing of service billing. Please be sure to contact your tripla sales ...
Third-Party Tracking Tags
Purpose: This section explains how to configure third-party tracking tags. ⏱ Estimated time: ~5 mins Third-Party Tracking Tags: Third-party tracking tags allow conversion tags (for ads, analytics, etc.) to be embedded on the reservation completion ...
Google Analytics Settings for Subdomain
For users utilizing the subdomain feature, we provide guidance on measuring traffic sources using Google Analytics cross-domain tracking. The GA (Universal Analytics) described on this page was discontinued as of June 30, 2023. Please check the ...
Widget Settings (Search Bar)
Purpose: This section explains how to install the booking widget and search bar on the website. ⏱ Estimated time: ~10mins In addition to the search bar provided by tripla, the booking widget can also be launched from a custom-designed search bar or ...
Launch from Existing Search Panel
If a custom-designed or existing search panel is used instead of the search panel provided by tripla, the booking widget can be launched using a JavaScript function. *This setting is intended for website administrators. 1. window.TriplaBookingWidget ...
tripla Book – Google Hotel Ads Integration
Purpose: This section explains how to integrate Tripla Book with Google Hotel Ads, Google’s hotel search and advertising service. ⏱ Estimated time: ~10mins Requirements for Appearing in Google’s Free Booking Links: A Google Business Profile account ...
GA4 Setup Guide
Purpose This section is to explain how to setting up GA4 measurement via GTM. ⏱ Estimated time: ~10mins Required Pre-Setup Items tripla Book settings must be completed. Subdomain settings must be configured. A Google Analytics 4 (GA4) account must be ...
GA4 Measurement ID
Purpose: This section explains how to create a GA4 Measurement ID. ⏱ Estimated time: ~5mins Setup Method Step 1 Click the located at the bottom left of the screen. Step 2 Click Data Streams. Step 3 Select [Web]. Step 4 Enter the [website URL] to be ...
Reservation Update Policy
Purpose: This section explain how to set up options that allow or restrict users from modifying their reservation details or changing their payment method on the reservation confirmation page. ⏱ Estimated time: ~10 mins 1. Where to set Setting page: ...
How to Use Editor
Purpose: This section explains how to use the editor when editing plan details or room descriptions in the admin screen. A new plan description editor is being rolled out in phases. After the feature is released, manual migration by each customer ...
Plan Creation
Purpose This section explains how to create / add new accommodation plan. ⏱ Estimated time: ~10mins Required Setting: 2.2. Plan Name and Description (Required) 3.4.1. Offer Period (Required) 3.4.4 Reservation period (Required) 3.5. Pricing structure ...
Room Type Creation
Purpose This section explains how to set up room types displayed in the booking widget, including capacity, facilities, and photos. ⏱ Estimated time: ~20mins Required Setting: 2.1 Room Type Settings (Required) 2.2 Room Description (Required) 2.3 Room ...
Extras: Optional Extra
Purpose: This section explains how to create Extras, such as special dishes or cakes, that can be attached to a plan. ⏱ Estimated time: ~10 mins Note: This feature is supported only for TL Lincoln, TEMAIRAZU, NEPPAN, and RAKUTSU. It is not displayed ...
Extras: Inclusive Extra
Purpose: This section explains how to configure extras that are included in a plan by default, without requiring separate extra settings. ⏱Estimated time: ~10 minutes Note: This feature is not available when using tripla Link. Inclusive Extras are ...
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