Plan Creation

Plan Creation

Info
Purpose
This section explains how to create / add new accommodation plan.
⏱ Estimated time: ~10mins

1. Where to set

  1. Setting page: Property Management Screen
  2. Action: 'Plan'   [Add]

Warning
Please note that plans cannot be deleted.

2. Plan

After clicking [Add] button, the Add New Plan screen will appear.
The following items are required:

2.1 Plan Code (Optional)

Plan code
Unique code for plan used to identify data.

*One plan = one code
*Alphanumeric characters can be used.
*Code cannot be change after creation
*If no code is specified, one will be generated automatically.
The plan code is displayed on the Plan Details screen.

The plan code is used in the search URL displayed at the bottom of this setting page.

2.2 Plan Name and Description (Required)

1. Plan Name
Enter the plan name
2. Plan Description 
Enter the plan description
*The Plan Description text supports font formatting and hyperlink insertion.
   For more details about the text editor, refer to the Editor Guide.
Both the "Plan Name" and "Plan Description" can be translated.
Click [Translate to all languages] to translate automatically.
*Existing translations will be overwritten.







2.3 Search Filters & Meal & WiFi (Optional)

2.3.1 Search Filters

The search filter allows configuration of filter options displayed on the Booking Widget (such as Smoking/Non-Smoking or With Breakfast/With Two Meals).
These filters appear when guests search for accommodation plans.
  
IdeaAdditional search filters can be created in addition to the default ones.
  1. Setting page: Brand Management Screen
  2. Action: 'Setting' → 'Booking Engine' → 'Search Filters'
Step 1
Click [No Category] to open the search filters settings screen.

*Categories cannot be added. 
Step 2
Click [Add Filter] to create a new search filter.
Step 3
Created filters can be used in "Room type" and "Hotel Plan".
Step 4
Enter the "filter name" and "filter type", and keep the category as "No Category" when saving.

*Once a search filter has been created, it cannot be deleted.

2.3.2 Meal

Meal options include Breakfast, Lunch, and Dinner.

2.3.3 WiFi

WiFi options can be set to None, Free, or Paid.


3. Sales situation and pricing        

3.1 Plan Visibility Settings (Optional)

1. Secret mode (Optional)
・ When this option is checked, the plan is not displayed in the search results.
・ It will only appear when accessed directly via its URL.
・ The URL can be confirmed at the bottom of the Plan Edit screen under “Search URL”.
  
2. Voucher (Optional)
・ When this option is checked, the plan is not displayed in the search results.
・ It will only appear when accessed directly via its URL.
・ The URL can be confirmed at the bottom of the Plan Edit screen under “Search URL”.

*Once this option is enabled and saved, it cannot be undone.
*To use this feature, the same plan rate must be set for all dates, regardless of season or day of the week.
 If the rate varies, the function may not work correctly and could cause unexpected issues.
3. Exclusive for Official Website (Optional)・ When this option is checked, the plan is displayed only on the official website, and not on tripla.ai.
・ If unchecked, the plan will appear on both tripla.ai and the official website.

3.2 Plan Options by languages (Optional)

Select the language option to be used for displaying the plan.
The default setting is "All languages".

3.3 Availability of sales (Optional)

  1. Configure the sales status of each plan.

  1. By default, only active (on-sale) plans are displayed on the plan list page.
    To display stopped or archived plans, select “Stopped” or “Archived” from “Status”, then search.
Warning
Please note that plans cannot be deleted.

3.4 Period Settings

3.4.1 Offer Period (Required)

Set the period during which guests can check in and stay.

3.4.2 Posting Period (Optional)

Set the period during which the plan is viewable (but not necessarily bookable).
InfoBy combining Offer Period and Posting Period, limited-time plans can be managed.

■Example 1:

To sell a Christmas-only plan that stops accepting reservations one week before the stay:
"Offer Period": Start Date: 2025-12-24 / End Date: 2025-12-25
"Posting Period": Until 2025-12-17
→ The plan will not appear on the booking screen after 2025-12-18.

■Example 2:

To display a Christmas plan from November 1,
but start accepting reservations from December 1 until one week before:
"Offer Period": Start Date: 2025-12-24 / End Date: 2025-12-25
"Posting Period": Start Date: 2025-11-01 / End Date: 2025-12-17
"Booking Start Date": From 2025-12-01
→ The plan will be displayed in November but cannot be booked until December 1.

3.4.3 Posting start date (Optional)

Set when the plan becomes available for display before the check-in date.
Info
■Examples:
  1. Same-day plan: 0 days before, 00:00
  2. Last-minute plan (available from the day before): 1 day before, 00:00
WarningThe "Posting start date"  are affected by the "Booking deadline".
・ Set the "Posting start date" to the same or greater number of days than the "Booking deadline".
・ If both are the same day, set the "Posting start date" earlier than the "Booking deadline".
The "Posting start date" is effective only if today is within the "Posting period".
Even if today matches the "Posting start date", the plan will not appear if it is outside the "Posting period".
When the "Posting start date" is set, the plan will not appear in “Search without check-in date” results.

3.4.4 Reservation period (Required)

The booking period can be configured "For All Users" and "For Members".
For detailed settings, please refer to this manual.

3.4.5 Reservation start date (Optional)

Set the date when reservations can begin to be accepted.

3.4.6 Booking deadline (Optional)

“Booking deadline” refers to the time when the tripla system stops accepting new reservations for the plan (i.e., when online sales stop).
If not specified, the default booking deadline is 00:00 on the day of stay.
Idea
To enable bookings after 24:00,
(*If tripla Link is being used, this feature is not available.)
configure this setting in the following screen (not in the plan edit screen):
  1. Setting page: Property Management Screen
  2. Action: 'Settings' → 'Booking Engine' → 'Hotel Settings' → "Plan"
1. Turn on the switch [Enable to set over 24:00] to enable date selection for the previous day in the booking widget calendar.
2. After the switch is turned ON, return to the Plan Settings screen.
In the “Booking Deadline” field, select [-1 Days Beofre] to specify a time within the allowed range.

3.5 Pricing structure (Required)

1. Head Count ChargeThe rate varies based on the number of guests staying.
2. Room Charge
The rate is fixed per room, regardless of the number of guests.

Warning
Do not change the 'Pricing Structure' once the plan has been created
Changing it may cause pricing to display incorrectly.

4. Minimum and Maximum nights (Optional)

Set the minimum and maximum number of nights (consecutive stays) that guests can book for this plan.
If not specified, the default setting is 1 to 30 nights.


5. Payment type setting (Required)

Set the payment method to be applied to the plan.
1. For [Online Pre-payment] and [On-site Payment]


2. For [Online Pre-payment]  only


3. For [On-site Payment] only



Warning
Before configuring "Payment type setting" for each plan, check the "Payment type setting" for the facility.
  1. Setting page: Property Management Screen
  2. Action: 'Settings' → 'Booking Engine' → 'Hotel Settings' → "Plan" → "Payment type setting"

*[Fallback Settings] is a function that displays an alternative payment option,
  when a guest’s credit card prepayment fails during the booking process.
*When [Online Pre-payment] is selected, the “Non refundable” cancellation policy becomes available.
          


6. Cancellation policy (Required)

Select the cancellation policy to be applied.


7. Plan photos (Optional)

Photos displayed for the plan during the booking process can be selected from the Media Library or uploaded directly.
Step 1
 Click [Add Photo]
Step 2
Select an image from the [Media Library]

 *To select an image, one of the following is required:
   1. Choose an image from [Browser files], save it to the "Media Library" first, then select it.
   2. Or, Select from "Media Library" directly.
Step 3
Click [Apply] to confirm
Info
Idea
File format: JPG
File size: 20 MB or smaller
Minimum size: 500 × 300 pixels
(Recommended aspect ratio: 16:9)
Note: The image does not have to be exactly 16:9, but using the recommended ratio ensures the best display quality.

8. Kids Rate (Optional)

Select the "Kids Rate" to be applied to the plan.
By enabling [All room types apply the same kids profile]The same kids settings can be applied across plans, or individual kids settings can be applied for each plan.
For detailed settings, please refer to this manual.
Idea
Info
The options in the "Select Kids Rate" correspond to the settings configured in:
  1. Setting page: Property Management Screen
  2. Action: 'Settings' → 'Booking Engine' → "Kids Settings" → "Kids Profile"
For instruction on how to create "Kids Profile", please refer to the Kids Setting Manual. 

9. Select room type (Required)

Select the room types to which this plan will be applied.

10. Target users (Optional)

Specify who can book this plan — either all users, members only, or non-members only.


*When a membership program is selected, and if organizations are defined within the program, an organization can also be selected.
Idea
Membership programs can be configured from:
  1. Setting page: Brand Management Screen
  2. Action: 'Membership Program'

11. Target promotions (Optional)

Select the promotion to be applied to the plan.
*This section appears after the plan has been saved.


Idea

Promotion settings can be checked or configured from:

  1. Setting page: Brand Management Screen
  2. Action: 'Promotion'

12. Target Optional Extra (Optional) 

When a regular option is selected here, it will be automatically added to the additional purchase page for guests when booking the plan.

Idea
Extras configuration can be checked from the following:
  1. Setting page: Property Management Screen
  2. Action: 'Extras'

13. Search URL 

This is the URL of the plan.
For example, when this URL is used as a link destination in a chatbot message or a Connect newsletter, the booking widget opens and displays the search results for this specific plan.

1. Date DecidedThe system shows only the plans that are available on specific date


2. Date Undecided
The system shows general plans that can be booked at any time.




14. Tag (Optional)

Management tags can be set for internal use.
*These tags are not displayed on the guest booking screen.
Tags can be used for searching in both the "Plan" and ”Reservation List" screens.

1. Tag Setting
2. Plan Page
3. Reservation List

15. FAQ

Question

 Answer
Q1. How do I set up my payment method?
Go to 'Setting' → 'Booking Engine' → 'Hotel Setting'→ "Plan" → "Payment type setting"
Q2. How to translate "Plan Name" and "Plan Description"?
After entering "Plan Name" and "Plan Description" click [Translate to All Languages] to instantly translate them.
Q3. How to set up early bird plan? Early bird plan can be set up by setting the closing date for your accommodation plan.
Q4. How to create a member-only accommodation plan
To create a plan for members only, specify the members in the "Target Users" section of the plan settings.
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