Purpose:

This section explains how to integrate Chatbot with LINE, Creating Rich Menu, and integrating LINE with tripla connect.

⏱ Estimated time: ~30 mins

A LINE Login channel is required for LINE SSO settings, and a Messaging API channel is required for LINE Bot settings.

Both channels must be created under the same provider.

1. Integrating with LINE

1.1 Items required for integration:

1. LINE Official Account (for LINE Business)
   
2. Admin access is required for the LINE Official Account above.
   *Member access cannot be used to get the Messaging API channel access token.
3. tripla Bot

1.2 Where to Set

1. Setting page: Property Management Screen
   
2. Action: 'Admin Setting' → [Features and Integrations] 
   

Under "System Integration" enable LINE integration.

The LINE integration setup screen will be displayed as shown below.

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2. Integration Setup

2.1 How to Create a Messaging API Channel (Required)

1. The Messaging API must be enabled in LINE Official Account Manager before registering the Channel Secret and Webhook URL.
   

Step 1	Choose Account to edit.
Step 2	On the top right side of the screen, click [Setting].
Step 3	Click [Messaging API]. Messaging API will be displayed, and click [Enable Messaging API].
Step 4	Register developer info (Name and Email), and click [Agree].
Step 5	Create New "Provider". Enter New Provider Name in the field, and click [Agree].
Step 6	Enter necessary information and click [OK].
Step 7	Once the New "Provider" has been created, Messaging API will be enabled, and the screen will appear as shown below:

2.2 Channel Secret (Required)

1. Copy the "Channel Secret" code in the "Message API" screen.
   
2. Paste it into "Channel Secret" field in the tripla management screen.
   

2.3 Webhook URL (Required)

1. Copy the "Webhook URL" from the tripla management screen. 
   
2. Paste it into  "Webhook URL" field on the LINE side, then click [Save].
   

2.4 Channel Access Token (Required)

Step 1	Go to LINE Developers, click [Console] and Log in to the LINE Developers Console.
Step 2	Select [Provider].
Step 3	Click [Account Name] in the "Channel" setting screen.
Step 4	・Display will be redirected to Channel Basic Settings screen.  ・Click [Messaging API].
Step 5	Scroll down to the bottom of the page. Under "Channel access token" click [Issue].
Step 6	Copied the  issued "Channel access token" code.  Paste it into the "Channel Access Token" field in the "tripla management screen".

2.5 Enable the Integration (Required)

Step 1	Turn ON the toggle
Step 2	・Checked the "Term of Use" and "Privacy Policy". ・Then click [Save].

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3. Responding to Inquiries Using AI

When LINE has integrated with Bot, the users can  who open the chatbot on their smartphones will be able to make inquiries via LINE. 

No additional fees are incurred on the tripla Bot side when integrating tripla Bot with LINE.

With the free version of LINE Business, up to 200 messages can be sent.

To send more than this limit, a paid LINE Business plan is required.

3.1 Integration Method

Follow these three steps to integrate LINE with the bot.

3.1.1 Enable "Allow users to chat directly via LINE mobile"

1. On the tripla management screen, enable the [Allow users to chat directly via LINE mobile].
2.  This option is available under the "Term of Use and Privacy Policy". 
   
3. Check the box to enable users to chat directly with the bot on the LINE mobile app.
   

tripla Management Screen
Chat Bot (User View)
User View After selecting LINE	The Users will be redirected to LINE, and the inquiry will start when they click [Add].

3.1.2  Configure Chat Settings in the LINE Official Account Manager

Step 1	Open the LINE Official Account Manager → [Settings].
Step 2	Click [Response Settings].
Step 3	In the "Response Function" section, turn ON the Webhook to enable AI responses similar to the Bot. The responses are the same as those in the Bot’s FAQ. To change the response content, the content can be change in "FAQs".

3.1.3 Hide "FAQ"

If the chatbot’s "Auto message" type is set “FAQ,” they will also be displayed in the same way on LINE.

To prevent this message from appearing, uncheck the LINE option in the automated message settings screen and click [Save].

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4. Creating Rich Menu

1. Setting page: Property Management Screen
   
2. Action: 'Menus' → "LINE Rich Menu"
   

1. Component Name	Enter Component Name. *This will not be shown in the users screen.
2. Menu bar label	Set the word on the menu bar.
3. Lay Out	Set Lay Out Button. *There are 4 kind of Lay out Button.
4. Menu	Choose menu for the lay out button. To add component click [+Add New Shared Component]
5. Image	Upload image as Lay out button image.  *The dimension should be 1200x800. *The file size should be less than 900KB.

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5. Sending Message from Tripla Connect to LINE

Requirements for Integration:

1. LINE Official Account (LINE Yahoo for Business)
2. Integration between tripla and LINE
3. tripla Connect
   *A contract for tripla Connect is required for SNS integration.

5.1 Set the delivery destination (segment)

1. Setting page: tripla connect Management Screen
   
2. Action: 'Segment V2' → [+New]
   

Step 1	Open the segment setting screen, and enter the segment name on the [Create Custom User Segment] field and condition on [Rule].
Step 2	To target LINE registered users only, set: "Messenger Channel" | "Include" | LINE Then click [Refresh]  button on the right to display the number of users who meet the criteria and can be targeted for delivery, and click [Save].
Step 3	Click [Add Category] to add additional criteria

5.2 Sending Message via tripla Connect

5.2.1 Where to Set

1. Setting page: tripla connect Management Screen 
   
2. Action: 'Campaign' → [Create]
   

5.2.2 Set the Campaign

Open the New Campaign Screen and fill in the Campaign field base on the below description:

1. Campaign Name	Enter the Campaign Name. *This will not be displayed on the customer screen and for managing purpose only.
2. Tags	Add tag *This will also not be displayed on the customer screen. *This field can be left blank if not necessary.
3. Customer Segment	Choose customer segment that has been created previously on 'Segment V2' from the dropdown
4. Campaign Type	Select "SNS Broadcast" from the dropdown.
5. Title	Enter any desired title (this will not be visible to customers).
6. Channel	Choose [LINE] as channel.

5.2.3 Set Message Content

1. Image	To Add image, turn ON the toggle and Upload an image.
2. Text	Enter text for the Broadcast.
3. Button	・Enable [Add CTA Button] to guide users to a specific link.  ・enter the button title and destination URL.

5.2.4 Sending test message to check the content

Step 1	・double check the content, and click [Save]. ・Then, click [Send Sample] button. *[Send Sample] button will be available once the campaign content has been saved.
Step 2	Scan the QR code displayed.
Step 3	After scanning, the message will open with the content pre-filled code.  Click the send button to complete the sample delivery.
Step 4	After the content pre-filled code sent, the campaign content will be displayed.

5.2.5 Sending Message

If the campaign content is correct, proceed with actual delivery by clicking [Send now] on the bottom of the page.

Checked the [Schedule] option to specify deliver date and time, and click [Save].