Brand Management screen
Reservable Period
Purpose: This setting allows to control when plans are available for booking by defining the booking availability period at the brand level. ⏱ Estimated time: ~5 mins 1. Where to set Setting page: Brand Management Screen Action: 'Setting' → ...
iframe tripla Book Setup
Purpose: This section is to explain how to setting Up the iframe tripla Book. ⏱ Estimated time: ~5 mins 1. Required Steps Before Configuration Before setting up the iframe tripla Book, please complete the following two settings: 1.1 First-Party ...
Custom Email Domain
Purpose: This section is to explain how to set up a custom email, where the property can send email from their email domain. ⏱ Estimated time: ~10mins Only one email address will be set for entire brand. 1. Where to Set Setting Page: Brand Management ...
Area Settings
Purpose: This section explains the area search settings for the search bar placed on the brand top page of a chain hotel. ⏱ Estimated time: ~10mins Note: A dedicated brand account is required to place this on the brand page. Please contact tripla ...
Terms of Service & Privacy Policy
Purpose: This section explains how to set up custom terms and policies for guests to agree to, in addition to tripla’s standard terms and conditions — such as the hotel’s Terms of Service, Privacy Policy, or Cookie Policy. ⏱ Estimated time: ~5mins 1. ...
Organization Feature Settings
Purpose: This section is to explain how to set organization feature setting. Estimated time: ~5 mins 1. Where to set Setting page: Brand Management Screen Action: 'Setting' → 'Organization Setting' → [Featured Setting] 2. Organization Feature Feature ...
Plan Management
Purpose: This section is to explain how to bulk editing for Plans. ⏱ Estimated time: ~5min 1. Where to Set Setting page: Brand Management screen Action: 'Setting' → 'Booking Engine' → [Plan Management] 2. How to Bulk Edit Plans Step 1 Select the ...
Register a Client Application
Open [Admin Settings] from the brand management screen. Select [Admin Settings] → [Register Client Application]. Title Details Name Enter the name to be displayed when the user attempts to log in. Redirect URI Enter the URI required for the system to ...
Reservation Security Settings
Purpose: This section is explaining how to configure the Reservation Security settings. ⏱ Estimated time: ~5mins 1. Where to set Setting Page: Brand Management Screen Action: 'Settings' → 'Booking Engine' → [Reservation Security] 2. Reservation ...
Guide to Group Properties
Purpose: This section explains how to guide users to other properties within the same group when no rooms are available at the current property. ⏱ Estimated time: ~5mins Based on the latitude and longitude set on the properties Information screen, ...
Membership Program Feature Settings
Purpose: This section explains how to provide users with instructions on how to delete their accounts when an existing membership system integrated with tripla is in use. ⏱ Estimated time: ~5mins 1. Where to Set Setting page: Brand Management Screen ...
Membership Bookings & Point History
Purpose: This section explains how to check reservation, point, and update history for each member in the management screen, as well as how to add or deduct points. 1. Where to Set Setting Page: Brand Management screen Action: 'Members' Step 1 ...
Member Information: Edit / Delete
Purpose: This section is to explains how to edit or delete member information that has already been registered in the Brand Management Screen. ⏱ Estimated Time: ~10 Minutes When editing or deleting membership information in the Property Management ...
How to Download a Receipt
Purpose: This section explains how guests can download a receipt for their stay. Notes: Receipts can be issued after 00:00 on the check-out date. There are no limits on the number of times or period for issuing receipts. The receipt language ...
Guest Membership Registration
Purpose This section is to explain the customer membership registration flow. ⏱ Estimated time: ~10mins 1. Customer Membership Registration Steps Step 1 ・When the membership registration page is enabled, [Sign in] button will appear on the top of ...
Member Information Management (Guest Screen)
Purpose: This section is to explain how user can view and Edit their membership information in My Account Page. 1. How to Sign in to My Membership Account Step 1 ・Guests can log in by clicking [Sign in] and choose [Membership sign in] button at the ...
Non-Members Email Consent
Purpose: This section is to explain how to display a consent box option in the booking widget where users can choose to receive promotional emails. ⏱ Estimated time: ~5mins 1. Where to Set Setting page: Brand Management Screen Action: 'Setting' → ...
How to Set Up SNS Account Login (SSO)
Purpose This section explains the flow for registering as a member using a guest’s SNS account. ⏱ Estimated time: ~10 min There are two integration methods. Enable Social Media SSO-Link from the tripla membership login screen to the SSO login screen ...
Point History
Purpose: This section explains how to check the point history by selecting a specific period and reviewing the point changes that occurred during that time. 1. Issued Points Balance by Brand 1.1 Where to Set Setting page: Brand Management Screen ...
First Party Cookie Settings
Purpose: This section is explain how to set up First-party cookie. Note: It is recommended to configure first-party cookies before setting up the subdomain. If the subdomain is set up before first-party cookies are configured, the Booking Widget may ...
Promotion
Purpose: This section explains how to set up promotions and discounts, including member-only promotions, coupon codes, and advance payment promotions. ⏱ Estimated time: ~15minutes Required Setting: 2. Promotion (Required) 3. Promotion type (Required) ...
Subdomain Setup (With SSL Server Certificate File)
Purpose: This section is to explain Subdomain setup for properties that already have an SSL server certificate file. ⏱ Estimated time: ~15mins Depending on the DNS update frequency and TTL (priority) settings of the property’s DNS provider, it may ...
Subdomain Setup (Without SSL Server Certificate File)
Purpose: This guide explains how to set up a subdomain when an SSL server certificate file is not available. ⏱ Estimated time: ~15min Depending on the DNS update frequency and TTL (priority) settings of the property’s DNS provider, it may take from ...
Subdomain Setup for Booking Widget(BW)
Purpose: This section is to explain basic information and key considerations regarding the use of subdomains for the booking widget. 1. What is Subdomain? A subdomain is used to divide a single domain into multiple parts for different purposes. ...
Point Program
Purpose: This section explains how to set up point program, point expiry timing, and rank-up conditions etc. ⏱ Estimated time: ~30mins Required Setting: 2. Point Naming (Required) 3.1 Amount (Required) 3.2 Date (Required) 6. Rank Up Condition ...
Organization Settings
Purpose This section explains how to create organizations for corporate customers. For detailed information about the organization membership program, please refer this manual. ⏱ Estimated time: ~15 mins Required item: 2.1 Organization name & Display ...
Organization Membership Program
Purpose: This section explains how to create an Organization Membership Program that allows contracted companies to make reservations through a dedicated page. ⏱ Estimated time: ~30 mins Differences from Individual Membership Programs ・ Sales can be ...
Membership Program
Purpose: This section is to explain how to set up membership program. ⏱ Estimated time: ~10 mins Required Setting: 2.1 Enable Membership Program (Required) 2.2 Program Name (Required) 2.3 Membership Rank (Required) 2.4 Default Rank (Required) 9. ...