| Step 1 | Click [Update Points Expiration], and a calendar will appear. |
| Step 2 | Select the desired expiration date and confirm to apply the update. |
Membership Bookings & Point History
Purpose:This section explains how to check reservation, point, and update history for each member in the management screen, as well as how to add or deduct points.
1. Where to Set
- Setting Page: Brand Management screen
- Action: 'Members'
| Step 1 | Members can be searched by name, email address, or membership ID using the search bar. |
| Step 2 | Clicking the corresponding member opens the page displaying their personal information, reservations, and points details. |
| Step 3 | In the member detail page, the [Member History] tab at the top allows checking the member’s "Reservation history", "Point History" and "Member Data Change Log". |
2. Profile - Points Status
| Points | Total points. |
| Ranking Points | Points counted toward rank-up. |
| Total accommodation fee | Total amount spent on stays. |
3. Point History
| Status | Details |
| Gained Points | The number of points added when points become available. |
| Refund Points | Points refunded when a reservation using points is canceled. |
| Spent Points | Negative value shown when points are used for a reservation. |
| Expired Points | Negative value shown when points expire. |
| Future Points | Points scheduled to be awarded for a future reservation. *When the Future Points become active, the record is automatically removed from the Future Points section and transferred to the Available Points section. |
The Reservation ID is displayed as a clickable link.
Clicking it opens the corresponding reservation details page.
4. Update points expiration
Only [All Points] is selected under "Amount" in the "Point Expiring Rules" settings, it is possible to update the expiration date of points.- Setting Page: Brand Management screen
- Action: 'Settings' → 'Points Program' → "Point Expiring Rules" → "Amount"
5. Add/Reduce points
Points can be manually added or deducted for the selected member.
Click [Add/Reduce points] to open a popup window and perform point adjustments.
| Points to Add/Deduct | Enter the number of points to add or deduct. |
| Operation Type | Select whether to add or deduct points. |
| Expiration | Can be set only when adding points. |
| Ranking Points | Choose whether the points are counted toward rank-up conditions. |
| Property | Select the applicable property from all available ones. |
| Reason for Adjustment | The entered details will also appear on the member’s screen. *Please ensure the content is appropriate. *The expiration date is automatically applied and does not need to be entered manually. |
Brand Manager can allow Property Manager and Property Operators to perform point additions and deductions.For details on granting permissions, please refer here.
6. Member Data Change Log
From the "Member Data Change Log" tab, it is possible to check the change history of the member’s information.
Related Articles
Point History
Purpose: This section explains how to check the point history by selecting a specific period and reviewing the point changes that occurred during that time. 1. Issued Points Balance by Brand 1.1 Where to Set Setting page: Brand Management Screen ...Point Program
Purpose: This section explains how to set up point program, point expiry timing, and rank-up conditions etc. ⏱ Estimated time: ~30mins Required Setting: 2. Point Naming (Required) 3.1 Amount (Required) 3.2 Date (Required) 6. Rank Up Condition ...Membership Program
Purpose: This section is to explain how to set up membership program. ⏱ Estimated time: ~10 mins Required Setting: 2.1 Enable Membership Program (Required) 2.2 Program Name (Required) 2.3 Membership Rank (Required) 2.4 Default Rank (Required) 9. ...Organization Membership Program
Purpose: This section explains how to create an Organization Membership Program that allows contracted companies to make reservations through a dedicated page. ⏱ Estimated time: ~30 mins Differences from Individual Membership Programs ・ Sales can be ...Direct Mail History
Purpose: A list of direct mail items sent by post can be reviewed. 1. Where to set Setting page: Tripla Connect Management Screen Action: 'Direct Mail History' 2. How to Verify Open Direct Mail History, then click a mail campaign from the list to ...