Purpose

This section is to explain the customer membership registration flow.

⏱ Estimated time: ~10mins

1. Customer Membership Registration Steps

Step 1	・When the membership registration page is enabled, [Sign in] button will appear on the top of Booking Widget. ・Click [Create an account] button from the dropdown and following screen(sample) will appear.
Step 2	・Enter all required field, check the Terms of Use, Privacy Policy and GDPR Policy. ・Then click [Create Account] button.
Step 3	・A membership verification email will be sent to the registered email address.  ・Complete the final step of membership registration by clicking the link in the membership verification email.
Step 4	The customer can now Sign in with their account, by clicking [Membership sign in] from the drop down.

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2. If Membership Registration or Login Cannot Be Completed

2.1 Email Appears Garbled

1. Possible Cause: 
   
1. The email environment does not support receiving HTML emails, or the settings prevent HTML emails from being received.
   
2. When using an iPhone, the “Messages” app is being used to check emails.
   

1. Resend the “Membership Registration Verification” or “Password Reset Instructions” email,
    and check whether it displays correctly using a different email application.
   
2. If the customer is using an iPhone, emails cannot be checked via the Messages app.
   Please advise using another email app, such as Mail or Gmail.
3. Please advise the customer to try using a different web browser.
   

*If the issue still cannot be resolved after trying the above steps,  please consider changing the email address.

2.2 If Membership Verification Email Not Received

1. Possible Cause: 
   

1. Check if the domain setting  allow emails from @tripla.jp
   
2. Check spam or others folders
   
3. Check using a different email client, app, or device
   
4. Ensure the mailbox is not full
   
5. Restarting device
   

■Resending emails

1. “A confirmation email has been sent” screen	Resend the email from the screen that displays “Confirm your email address” as shown below.
2. Membership registration screen	Click [Didn't receive confirmation email?}
3. Member Sign in screen	Select [Forgot your password?] to send a password reset email.

*If the issue still cannot be resolved after trying the above steps,  please consider changing the email address.

The email address can also be changed in the admin panel.

Update the email address in the member details and click Save.
▼Manual: Member Information: Edit / Delete

2.3 If [Your membership email is not confirmed] message is displayed.

1. Possible Cause: 
   The account may still be in a pre-registration state.

1. Countermeasures:

1. Click the URL provided in the membership verification email.
   
2. Go to the login screen and click [Forgot your password?] to reset your password.
   (Completing the password reset will finalize your registration.)

2.4 If [The email address or password is incorrect] Message displayed.

1. Countermeasures:
   

1. Verify that the email address and password are entered correctly.
   
2. Reset the password and check whether login is successful.

*Passwords are set by the customer and cannot be confirmed by tripla.

2.5 If the Membership Verification URL or Password Reset URL does not open

1. Possible Cause: 
   The browser’s pop-up blocker may be enabled.
2. Countermeasures:
   On iPhone Safari, it can be disabled by:

2. Opening Settings → Safari
   
3. Turning Pop-up Blocker off
   *Steps may vary depending on the device or browser.

3. Membership Sign in Display

The screen display varies depending on the number of membership programs created.

If no membership program is configured, the login button is not displayed.

If there is only 1 Membership program configured
If there is multiple Membership Program Configured	Users can select Membership Program name from the drop down list.
If Corporate (Business) Settings Are Enabled

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4. Updating Member Information on the Reservation Screen

1. If the member profile collected during registration or import is incomplete or inaccurate, enter the correct information on the reservation screen.
2. Select [Update my membership profile with the change above except for the email].
   
3. The member profile will be updated with the entered customer information.

Information:

1. Encrypted HTTPS communication is used.
   
2. Custom domains cannot be used with the booking widget.
   
3. To use this feature in the chatbot, please enable the following two settings:
   ・ Turn on tripla Book
   ・ Turn on Login Display Setting
   Once both are enabled, the Sign In or Register buttons will be available from the chatbot menu.