Property Management Screen
Inserting Images into the Chatbot
Purpose This section is to explain how to Insert Images into Automatic Messages in the Chat. ⏱ Estimated time: ~5mins Supported image formats: JPG, PNG, GIF File size requirements: Up to 800 × 800 px Maximum file size: 20 MB Required Setting: 2. ...
Chatbot FAQ Registration
Purpose: This section is to explain how to display FAQ (Frequent Asked Question) in the chatbot and how to configure the question-triggering messages based on specific conditions. ⏱ Estimated time: ~5mins Required Setting: 2. Set up FAQ Content ...
Redirecting from Phone to Chatbot
Purpose This section is to explain how to redirecting phone call to chatbot, when users click the phone number listed on the property's website. Required Setting: 1. Require Set up (Required) 2. How to Check the Embed Tag (Required) 3. Phone-to-Chat ...
Custom Bot
Purpose: Based on the steps created, the bot can ask questions to guests in a chat format. (Settings such as providing different responses for YES/NO answers or returning to a specified step when no search results are found can also be configured.) ...
Chatbot Widget Settings
Purpose: This section is to explain how to configure chatbot's appearance, name, icon image and more. ⏱ Estimated time: ~10mins 1. Where to Set Setting page: Property Management Screen Action: 'Setting' → "Widget Setting" → "Chatbot Widget" After ...
Content Page
Purpose: This section explains how to create content used in the tripla Bot menu, tripla Guide, and the LINE menu when integrated with LINE. Estimated time: ~10 minutes Required Setting: 2. Contents Type (Required) 3. Icon (Required) 4. Basic setting ...
Input FAQ Answers
Purpose: This section explains how to edit chatbot responses from the FAQ answer input screen in the property admin panel. To maintain translation accuracy and content consistency, please refrain from making frequent revisions whenever possible. 1. ...
Chat bot Menu
Purpose: This section is to explain how to customizing the chatbot menu and organize the display the information to be more user-friendly. ⏱ Estimated time: ~10mins 1. Where to Set Setting Page: Property Management screen Action: 'Menu' → [Chatbot ...
Auto Messages
Purpose: This section explains how to configure automatic messages or menus displayed when the chat is opened, as well as icon messages (speech bubble messages) to make information more noticeable. ⏱Estimated time: ~10 minutes 1. Where to Set Setting ...
Chat List
Purpose This section is to explain how to view chatbot inquiry history. Inquiries received via the chatbot can be viewed in a list and downloaded as a CSV file. Inquiry history can be checked for up to one year, excluding the most recent four weeks. ...