Chatbot FAQ Registration

Chatbot FAQ Registration

Info
Purpose: 
This section is to explain how to display FAQ (Frequent Asked Question) in the chatbot and how to configure the question-triggering messages based on specific conditions. 
⏱ Estimated time: ~5mins
Warning
Required Setting:
  1. 2. Set up FAQ Content (Required)
*All of the above settings must be completed.

1. Where to Set

  1. Setting Page: Property Management screen
  2. Action: 'Auto Message' → [New auto message]

2. Set up FAQ Content (Required)

1. Message Channel・This applies to both PC and smartphone.
・[www] refer to website.
* If the CM account is linked to another social media such as LINE or Facebook, the social media logo will appear as follow.
 
2. TypeSelect "Chat".
3. TitleEnter the title. 
*This will only display in admin page and not displayed on customer screen.
4. Message TypeSelect "FAQ"
5. MessageEnter the text that will be displayed above the FAQ chatbot.
*Example: Click here for FAQ

6. Set common FAQs automaticallyTurn ON the toggle to enable AI to automatically select and display the FAQs that customers frequently ask.
7. FAQ Code・Turning OFF "Set common FAQs automatically", will displayed "FAQ code" field.
・Enter the FAQ code of in the “FAQ Code” field.
*FAQ code can be obtain from "FAQs" → [FAQs] on Property Management screen


3. Set the display timing

3.1 Trigger

  1. The trigger setting determines when the FAQ is displayed.
  2. In most cases, it is set to display from the beginning (initial) , for more information regarding the trigger please refer here. 

3.2 Enable date & time activation

  1. Enable the display timing option to set a display period
  2. Suitable for time-limited announcements such as renovation notices.

4. Creating Yes/No Questions and Answers

  1. Set Question with answer "Yes" or "No" can be set up from "New Auto Message".
  2. Follow procedure of New Auto Message creation.
  3. Choose [Question] as "Message Type".
  4. Fill in the information based on table below.
1. MessageEnter the question content to be shown to the user. 
2. YesEnter the automatic message to be displayed when the user select "Yes" as answer
3. NoEnter the automatic message to be displayed when user select "No" as  answer
4. TriggerSpecify when the message will be displayed in the chatbot
*For more detail regarding Trigger setting, please refer here. 


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