Custom Bot

Custom Bot

Info
Purpose:
Based on the steps created, the bot can ask questions to guests in a chat format.
(Settings such as providing different responses for YES/NO answers or returning to a specified step when no search results are found can also be configured.)
⏱Estimated time:  ~10 minutes

1. Where to Set

  1. Setting page: Property Management Screen 
  2. Action: 'Bots'

2. Creating Bot 

Step 1
・To create new Bot , click on [Create Bot].

・Bot list screen will be displayed as follow

Step 2

・Click [Custom]

・Enter the Bot Name , and click [Save] to open the bot creation screen

Step 3・Click [Add] button to display the step editor.

・"Add steps" screen will be displayed on the right side screen, choose step build conversation flow.

3. Step Description

Step
Description
1. Send MessageThe entered message is sent to the guest.
2. Collect User InputGuests can be prompted to enter information by selecting from "Display Form", "Ask a Question", or "Slider Widget".
3. Send API RequestSet a Web API URL (endpoint) to retrieve external data.
4. ConditionCreate a flow split based on conditions.
5. Custom Bot
Call another pre-created custom bot.
Note: Bots with conditions cannot be used here.
6. Google Sheets
Retrieve data from a Google Spreadsheet.
Select the sheet that contains the necessary information.
7. Open Booking WidgetAllows users to confirm their reservation by entering the reservation number from the confirmation email.
8. RequestAllows users to submit a request.
9. ExtrasAdditional extras can be added.

4. How to Display the Custom Bot

  1. Setting Page: Property Management Screen
  2. Action: 'Auto Message' →[New Auto Message]
Select [Start custom bot] as the automatic message type.

  1. The title is for hotel manager only and is not displayed on the customer screen.
  2. To set a display period, checked the [Enable date & time activation] option and specify the dates.
  3. To link an FAQ answer, select [When an FAQ is sent] as the trigger and enter the corresponding FAQ answer code in the field.

5. Export / Import Bot

Step 1
Choose the custom Bot to Export from the "Custom Bot" List
Step 2

On the bottom left of the screen click [Export] button, and custom bot export code is copied to clipboard

Step 3From the Custom Bot list screen, click [Import] button.

Copied the export code in the "Hash" field, and click [Import] again.

This allows the custom bot made reusable in step 1 to be imported.

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