Purpose:

This section explains how to configure automatic messages or menus displayed when the chat is opened, as well as icon messages (speech bubble messages) to make information more noticeable.

⏱Estimated time: ~10 minutes

1. Where to Set

Setting page: Brand Management Screen Action: 'Automatic Messages'	Setting page: Property Management Screen Action: 'Automatic Messages'

When automatic messages are created at the brand level:

The same icon can be displayed across all property websites using the Bot.

■Note:

・The icon action behavior differs depending on the configuration.

・ When created at the brand level, "Plan a Route", "Custom Bot", and "Talk to AI" are not available.

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2. Chat & Icon-Common Basic Settings

1. Click the [New Auto Message] button at the top right screen.
   

1. Enable Button	Toggles the ON/OFF setting for the configured automatic message.
2. Message Channel	・Sets the channels where the automatic message will be displayed. ・To display it on the official website, check [www].
3. Type	Chat: Displayed when the chatbot is opened. ▼Sample:
	Icon: Displayed outside of the chatbot. ▼Sample: *If [icon] is selected, check the settings after creation from [New Auto Message] > [icon].
4. Title	Displayed in the admin panel. *This won't be displayed to guests.
5. Enable date & time activation	By enabling the display timing, a display period can be specified.

3. Trigger

Trigger option	Function
1. Initial	An automatic message is displayed when the chatbot is opened for the first time.
2. When chatbot opens (standard)	An automatic message is displayed when the chat is opened using HTML code. ▼Note: The HTML code for opening the chatbot can be generated from: "Settings" > "Widget Settings" > "Chatbot Widget". ・Select [No] for “Show Auto-message after chat has opened” in "Chatbot Widget" > "Setup". ・The generated code will be created automatically.
3. When chatbot opens (phone)	An automatic message is displayed when the chat is opened using HTML code. ▼Note: The HTML code for opening the chatbot can be generated from: "Settings" > "Widget Settings" > "Chatbot Widget". ・Select [Phone] for “Show Auto-message after chat has opened” in "Chatbot Widget" > "Setup". ・The generated code will be created automatically.
4. When chatbot opens (email)	An automatic message is displayed when the chat is opened using HTML code. ▼Note: The HTML code for opening the chatbot can be generated from: "Settings" > "Widget Settings" > "Chatbot Widget". ・Select [Email] for “Show Auto-message after chat has opened” in "Chatbot Widget" > "Setup". ・The generated code will be created automatically.
5. No Trigger	Displays the message without setting a trigger.
6. When a custom bot is completed	Displays the message after the custom bot flow is completed.
7. When we fallback to the operator	・Displays the automatic message when switching from AI mode to Operator mode. ・Available only for properties with operator support, not for AI-only properties.
8. When an FAQ is sent	・Enter the [FAQ code] shown on the "FAQs page". ・When the AI shows the related FAQ, it can also display an automatic message together.
9. When Talk to AI is chosen	An automatic message is displayed each time [Talk to AI] is selected from the lower-left chat menu.

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4. Chat - Common Basic Settings

1. Message	・The text displayed within the chat. ・It is possible to set message for each language.  ・If [Do not display this language} toggle is ON, the message will not appear when the browser is opened in that language.
2. Trigger	Select the timing when the message will be displayed within the chatbot. *For details about "Triggers", please refer to this section.
3. Delay	・By specifying a delay time in seconds, the timing for displaying the message after the chat bot is opened can be set.
4. Enable email notifications	When turned on, the email address of the receiving property can be specified.

5. Chat - Message type

5.1 FAQ

1. Set common FAQs automatically	When enabled, frequently asked FAQs are automatically identified and displayed to users.
2. FAQ Code	Select the code of the FAQ to be displayed in the chat. Either "FAQ code” or “Set common FAQs automatically” must be turned on.

5.2 Image

1. Show header text above the image	Enter the text to be displayed above the image.
2. Show footer text below the image	Enter the text to be displayed below the image.
3. Set landing URL on the image	・Set the link to be opened when the image is clicked.・Insert the URL of a page that explains access information, or enter the URL of an image hosted on the web to allow the image to be viewed in an enlarged format.
4. Use same image to all locales	The same image is used for all languages, and only one image can be uploaded.
5. Use different image on all locales	Different images can be used for each language. After selection, one image can be uploaded per language.
6. Color	・Background color: Set the chatbot background color. ・Text color: Set the text color.

5.3 Log In / Sign Up

Log In / Sign Up can be displayed as messages in the chat.

Note:

The [Membership (Chatbot)] authentication setting under "Admin Settings" > "Features and Integrations" > "Authentication" must be enabled.

*Changing the ON/OFF status of settings under "Features and Integrations" affects both tripla Book and tripla Bot.

If a change is required, please contact the assigned sales representative or the tripla support team.

5.4 Menu

1. Various menus can be displayed as chat messages.
2. For newly created properties, the “Initial Menu” is displayed by default.

5.4.1 Appearance

1. Compact
2. List menu

5.4.2 Menu Details

Menu	Function
1. Plan a route	A feature that enables directions to the destination.
2. Auto Message	Created automatic messages can be displayed in the menu.
3. Custom Bot	Created custom bots can be displayed in the menu.
4. Log In/Sign Up	Display membership log in / sign up in the menu.
5. Room Reservation	A feature that allows guidance to room reservations directly from the chatbot.
6. Language	Language selection box will appear.
7. Talk to AI	When the AI fails and the chat switches to operator mode, the AI stops responding. This button allows the user to return to AI mode.
8. Confirm room reservation	Reservation details can be checked by entering the reservation number.

Menu items must be configured in the Chatbot Menu settings.

1. Setting page: Property Management Screen
2. Action: 'Menus' → "Chatbot Menu"
   

Difference Between Menus Displayed by Automatic Messages and the Chatbot Menu:

1. Menus displayed via automatic messages allow triggers and display timing to be configured.
2. The chatbot menu does not support display timing settings and is always accessible by clicking the icon in the lower-left corner of the chatbot.
   

Menus Displayed by Automatic Messages	Chatbot Menu

5.5 Phone

The chatbot can be configured to open when the phone number displayed on the property website is clicked.

For detailed setup instructions, please refer to this manual.

5.6 Question

Sets up questions that can be answered with “Yes” or “No”.
Select the "Auto message" to be displayed when “Yes” is selected.

1. Yes	Select the "Auto message" to be displayed when [Yes] is selected.
2. No	Select the "Auto message" to be displayed when [No] is selected.

5.7 Message

Displays a message in the chat.

5.8 Fallback to OP

1. Automatically connects to an operator when a specified FAQ is asked.
   *Only available if operator support is enabled.

1. Trigger when a FAQ is sent: Enter the FAQ code for the question and answer to be handled by the operator.
   *Multiple FAQ codes can be specified.

6. Icon - Common Basic Settings

1. Message	・The text displayed within the chat. ・It is possible to set message for each language.  ・If [Do not display this language} toggle is ON, the message will not appear when the browser is opened in that language.
2. Target Custom User Segment	・This setting is used when displaying icons to specific segments while using tripla Connect. *It is not used if tripla Connect is not in use. ▼Note: Displaying icons based on segment selection requires a separate tripla Connect subscription.
3. Color	・Background color: Set the chatbot background color. ・Text color: Set the text color.
4. Trigger	・The trigger is fixed to “Initial”. ・By specifying a delay in seconds, the timing for displaying the icon after the website is opened can be set.
5. Device visibility	Specify the devices on which the icon is displayed. ・All: Displayed on both PC and smartphone browsers. ・Desktop: Displayed when the website is opened in a PC browser. ・Mobile: Displayed when the website is opened in a smartphone browser.
6. URL filter	・Specify the URL of the webpage where the icon should be displayed. Icon message display conditions can be set for specific pages of the property’s official website. ■Available conditions: - Match - Contains - Not contains - Starts with - Ends with
7. Hiding delay	・None: The icon remains displayed continuously. ・Hide message: By specifying a number of seconds, the timing for hiding the icon after the website is opened can be set.
8. Display on Booking Widget	・Specify whether the configured icon is displayed on the booking widget (availability search screen). ・Show always: Always displayed on the website, on pages specified by the URL filter, and on the availability search screen. ・Show on Booking Widget only: Displayed only on the availability search screen. ・Do not show on Booking Widget: Not displayed on the availability search screen.

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7. Icon - Message type

Icon (Speech Bubble) messages can be set up in three types:

1. Icon Message: Displays text
2. Icon Action: Performs an action when clicked
3. Icon Image: Displays an image like a banner

Link URLs to each type, or configure them to display messages within the chat when clicked.

7.1 Icon Message

On-click action	When the icon message is clicked, one of the following actions can be selected: 1. Open the chatbot 2. Open a link in a new browser tab

7.2 Icon Action

1. Button Text and Action	・Button Text: Set the text displayed inside the button. ・Icon Action: Configure actions such as member login/sign-up or opening the room availability search screen.
2. Button Style	Specify the style, background color, and text color of the icon button.

7.3 Icon Images Message

1. Button Text and Image	・Set the text displayed over the image and upload the image itself. *Image requirements: JPG format, up to 5MB in size. ▼Image Size Options: ・Crop to 289×100: Larger images will be automatically resized and cropped to this size. ・Stretch to 289×100: Smaller images will be automatically resized and stretched to this size. ・Original Size: Displays the image in its original uploaded size.
2. Click Action	・Message: When clicked, the inputted message will be displayed within the chatbot. ・URL: When clicked, it will link to the specified URL.