Chat List
Purpose
This section is to explain how to view chatbot inquiry history.
Inquiries received via the chatbot can be viewed in a list and downloaded as a CSV file.
Inquiry history can be checked for up to one year, excluding the most recent four weeks.
1. Where to View
- Setting page: Property Management Screen
- Action: 'Chats'
2. Description
| 1. Search Bar | Search chat by Keyword. |
| 2. Chat Mode | Filter chat based on mode. There are 2 mode: ・OP Mode: Chats handled by an operator ・AI Mode: Chats handled in AI auto-reply mode |
| 3. Status | Filter chat based on the status of chat. |
| 4. Date Selector | Chats can be filtered by specifying a date or date range. *Searches can be performed for up to the past year, with selectable periods of up to four weeks. |
| 5. More Filters | ・When [More Filter] is clicked, filter for "Property", "Language", "Concierge", "Hide empty chat" filter will be displayed. ・After setting each filter, click [Apply] to extract data based on the selected filters. |
| 6. Property | ・Filter chat based on the property. |
| 7. Language | Filter chats based on the language. |
| 8. Concierge | Filter chats based on the concierge. Select this option to view chats by each concierge with admin screen permissions who handled the inquiries. |
| 9. Hide empty chats | Filter to show only empty or unread chats. |
| 10. Apply | Apply filter that has been selected. |
| 11. Clear Filter | Clear all selected filter. |
| 12. Download CSV | Download the chat history in CSV format. |
| 13. Less filters | Filters for "Property", "Language", "Concierge", "Hide empty chat" are hidden. |
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