Inserting Images into the Chatbot

Inserting Images into the Chatbot

Info
Purpose
This section is to explain how to Insert Images into Automatic Messages in the Chat.
⏱ Estimated time: ~5mins
Warning
Supported image formats: JPG, PNG, GIF
File size requirements: Up to 800 × 800 px
Maximum file size: 20 MB
Warning
Required Setting:
  1. 2. Inserting Image in the Chatbot (Required)
  2. 3. Uploading Image (Required)
*All of the above settings must be completed.

1. Where to Set

  1. Setting Page: Property Management screen
  2. Action: 'Auto Message' → [New auto message]

2. Inserting Image in the Chatbot (Required)

Step 1・This applies to both PC and smartphone.
・[www] refer to website.
* If the CM account is linked to another social media such as LINE or Facebook, the social media logo will appear as follow.
 
Step 2On the "Type" Section, select [Chat]
Step 3
Enter the title. 
*This will only display in admin page and not displayed on customer screen.
Step 4Select [Image] as "Message type".

3. Uploading Image (Required)

1. Show header text above the imageEnter text on the above of the image. 
*Optional setting, can be left unchecked
2. Show footer text below the imageEnter text on the below of the image.
*Optional setting can be left unchecked
3. Set landing URL on the image
・Set the link to be opened when the image is clicked.
・Insert the URL of a page that explains access information, or enter the URL of an image hosted on the web to allow the image to be viewed in an enlarged format.
4. Use same image to all localesThe same image is used for all languages, and only one image can be uploaded.
5. Use different image on all locales
Different images can be used for each language.
After selection, one image can be uploaded per language.
6. Trigger・Select when the image is displayed within the chatbot.
・For more information regarding trigger on Auto Message, please refer here.  
7. Color
・Background color: Set the chatbot background color.
・Text color: Set the text color.

4. Enable date & time activation (Optional)

  1. Enable the display timing option to set a display period
  2. Suitable for time-limited announcements such as renovation notices.

    • Related Articles

    • Chatbot Widget Settings

      Purpose: This section is to explain how to configure chatbot's appearance, name, icon image and more. ⏱ Estimated time: ~10mins 1. Where to Set Setting page: Property Management Screen Action: 'Setting' → "Widget Setting" → "Chatbot Widget" After ...

    • Bulk Upload Images in Media

      Purpose: This section explains how to upload and manage multiple images collectively in the Media screen. By uploading images to the Media screen in bulk first, images can be efficiently selected and applied when creating room types or plans. ⏱ ...

    • Chatbot FAQ Registration

      Purpose: This section is to explain how to display FAQ (Frequent Asked Question) in the chatbot and how to configure the question-triggering messages based on specific conditions. ⏱ Estimated time: ~5mins Required Setting: 2. Set up FAQ Content ...

    • Redirecting from Phone to Chatbot

      Purpose This section is to explain how to redirecting phone call to chatbot, when users click the phone number listed on the property's website. Required Setting: 1. Require Set up (Required) 2. How to Check the Embed Tag (Required) 3. Phone-to-Chat ...

    • Auto Messages

      Purpose: This section explains how to configure automatic messages or menus displayed when the chat is opened, as well as icon messages (speech bubble messages) to make information more noticeable. ⏱Estimated time: ~10 minutes 1. Where to Set Setting ...