Redirecting from Phone to Chatbot
Purpose
This section is to explain how to redirecting phone call to chatbot, when users click the phone number listed on the property's website.
Required Setting:
- 1. Require Set up (Required)
- 2. How to Check the Embed Tag (Required)
- 3. Phone-to-Chat Redirection Settings (Required)
*All of the above settings must be completed.
1. Require Set up (Required)
- To use this feature, property need to embed the following tag into your website.
tag：<a href="#" data-triplabot-open-message="1">000-0000-000</a>
Please ask the website administrator or website development company to implement.
2. How to Check the Embed Tag (Required)
- Setting page: Property Management Screen
- Action: 'Setting' → "Widget Setting" → [Chatbot Widget]
- Go to the "Setup" and check [Show Auto-message after chat has opened].
3. Phone-to-Chat Redirection Settings (Required)
- Setting Page: Property Management Screen
- Action: 'Auto Message' → [New Auto Message]
- For detail on how creating 'Auto Message', please refer to this manual.
- Please enter the information according to the table below.
Item | Description |
| 1. Activation Toggle | Enable the toggle to set is as active. |
| 2. Message Channel | Select [www] on the far left. |
| 3. Type | Select "Chat". |
| 4. Title | Enter a title to be displayed on the management screen. |
| 5. Message Type | Select "Phone". |
| Item | Description |
| 1. Message | Enter the text to be displayed within the chatbot. |
| 2. Phone Number | Enter the phone number published on the property's official website. |
| 3. Trigger | Select only [When chatbot opens (phone)]. |
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