Contact Information
Purpose:
To clarify the appropriate contact points and procedures for inquiries related to management screens, end-user support, and billing.
1. Inquiries regarding the Management Screen
The contact email depends on your organization’s country.
Please use the email address below:
- Korea: :support_ko@tripla.io
- Taiwan: service@surehigh.com.rw
2. Regarding End-User Support
- Direct support is not provided to end-users, such as guests or reservation holders.
- If an end-user contacts tripla, they should be instructed to contact the property directly.
- All inquiries to tripla must be made by the property, not by end-users.
3. Regarding Inquiries Related to Invoices
For billing inquiries, please contact your assigned sales representative or support team.
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